Please be aware and make note of our policies before booking. As a small, family business our policies are in place to protect us all and we adhere to them strictly.
Check In/Out and Office Hours
Check in is from 3pm to 5pm and Check out is at 11am. After hours check in is no problem as your room will be ready and waiting for you. Normal office hours are from 8am to 5pm but there is always someone nearby if you need assistance.
*30 days notice required for full house bookings. Bookings made through third party OTAs are subject to the cancellation policies listed on those specific sites.
In the unfortunate and unlikely event that an emergency should arise and you must shorten or modify your reservation outside of ten days from the date of your check-in, no fee will be charged. If you need to cancel outside of ten days from your reservation a $25 service fee will be charged. If the changes are made ten days or less from the check-in date you will be responsible for the entire reservation. When booking through third party OTAs (Expedia, Booking.com, etc), this period may be extended and must be handled through the travel partner directly.
Please note you now have the option to choose Worry Free Bookings, primarily designed as a result of Covid and only relevant for medical related cancellations. This is NOT travel insurance and is supported through an outside organization. www.worryfreebookings.com
Dogs are welcome in rooms 2, 3, the Bungalow and Dot's Cottage and require a $50 cleaning fee. While our four legged friends are welcome on the breezeway and around the property, we do ask that you are respectful of our other guests. Pets are not allowed in the reception area as that it is where we serve breakfast and an unwelcome, stray hair could quickly ruin another guest’s experience.
Children are welcome in our family suites and Bungalow. We ask that any children under the age of ten be accompanied by an adult while in the reception area and roaming the property. With that said, they are absolutely going to love feeding our koi and exploring Manteo.
The same location and setting that make Roanoke Island and the Outer Banks a beautiful destination also make it susceptible to extreme weather events such as hurricanes. In the event of an evacuation of Roanoke Island, you may cancel or move your reservation for no charge.